Question 1

What is Sijzi Technologies and what do you specialise in?

Accepted Answer

Sijzi Technologies is a full-service software company headquartered in Sharjah Media City, Dubai (UAE). We specialise in custom web and mobile applications, Drupal CMS platforms, AI-powered automations, cloud and DevOps engineering, UI/UX design, and digital marketing — helping startups, agencies, and enterprise teams ship dependable, scalable products.

Question 2

Where are you based and which regions do you serve?

Accepted Answer

We are based in the UAE and serve clients across the GCC, Europe, the UK, North America, and South Asia. Our delivery model is fully remote-first, with overlap hours arranged to match your timezone for daily standups, demos, and reviews.

Question 3

How long has Sijzi been delivering software projects?

Accepted Answer

Our core team has more than a decade of combined experience in enterprise software delivery, Drupal, AI automation, and cloud architecture across regulated industries including finance, healthcare, education, government, and e-commerce.

Question 4

Do you sign NDAs before discussing a project?

Accepted Answer

Yes. We are happy to sign a mutual NDA before any technical or commercial discussion. Just send your template or request ours and we will return a signed copy within one business day.

Question 5

What industries have you worked with?

Accepted Answer

We have delivered projects for SaaS startups, e-commerce brands, fintech, healthtech, education, real estate, government / public sector, professional services, logistics, and non-profits. Our processes adapt to each industry's compliance and integration needs.

Question 6

What services do you offer end-to-end?

Accepted Answer

Custom web development, mobile app development (iOS, Android, React Native, Flutter), UI/UX design, Drupal CMS development & migration, AI automation and chatbots, N8N / workflow automation, cloud architecture & DevOps, API development & integration, SEO and digital marketing, and ongoing managed support.

Question 7

Can you build custom software tailored to my workflows?

Accepted Answer

Yes. Every engagement starts with a discovery phase where we map your users, workflows, integrations, data model, and success metrics. We then design and build a solution shaped around your business — not a generic template.

Question 8

Do you build mobile apps natively or cross-platform?

Accepted Answer

Both. We deliver native iOS (Swift) and Android (Kotlin) apps when performance or platform-specific APIs demand it, and cross-platform builds with React Native or Flutter when speed-to-market and a single codebase make more sense. We will recommend the right approach during discovery.

Question 9

Do you redesign or modernise existing products?

Accepted Answer

Yes. We frequently take over legacy codebases, audit them, then re-architect, re-skin, or incrementally rebuild critical modules without disrupting your live users — with a clear migration plan and rollback strategy.

Question 10

Can you help with SEO, content, and digital marketing?

Accepted Answer

Yes. We pair engineering with technical SEO, schema, Core Web Vitals optimisation, content strategy, and paid campaigns so the products we build are also discoverable and convert traffic into revenue.

Question 11

What does your typical project process look like?

Accepted Answer

Discovery & scoping → UX research and wireframes → high-fidelity design → architecture & technical planning → agile development sprints (1–2 weeks) → continuous QA → UAT → deployment → handover and post-launch support. You see working software at the end of every sprint.

Question 12

How do you handle requirements and changes?

Accepted Answer

We document scope in a Statement of Work and break it into a prioritised backlog. Change requests are welcome — they are logged, sized, and either swapped against existing scope or estimated as a small change order, so timeline and budget always stay transparent.

Question 13

Will I be involved during development?

Accepted Answer

Yes. You get a dedicated project manager, access to our project board (Jira / ClickUp / Linear), sprint demos, weekly status reports, and a shared Slack or Teams channel. We aim to make you feel like part of the team, not a customer waiting for updates.

Question 14

How long does a typical project take?

Accepted Answer

Marketing or brochure websites: 3–6 weeks. Mid-size web apps and Drupal platforms: 8–16 weeks. Mobile apps and complex SaaS products: 3–6 months for v1. We commit to dates only after discovery so the estimate is realistic.

Question 15

Do you provide design before development?

Accepted Answer

Yes. We deliver wireframes and high-fidelity Figma prototypes before a single line of production code is written, so you can validate flows, copy, and visual direction with stakeholders early — when changes are still cheap.

Question 16

What engagement models do you offer?

Accepted Answer

Three models: (1) Fixed-price for well-defined scopes, (2) Time & Materials for evolving scopes where flexibility matters, and (3) Dedicated Team / staff augmentation where we embed engineers into your team on a monthly retainer.

Question 17

How much will my project cost?

Accepted Answer

Cost depends on scope, integrations, and timeline. After a free discovery call we send a detailed proposal with itemised effort and price. As a rough guide: marketing sites start from a few thousand USD, web apps from low five figures, and enterprise platforms scale based on complexity.

Question 18

Do you offer free consultations or estimates?

Accepted Answer

Yes. The first 30–60 minute discovery call is free and includes a high-level technical opinion plus an indicative budget range — with no obligation to proceed.

Question 19

What payment terms and methods do you accept?

Accepted Answer

We typically split fixed-price projects into milestones (e.g. 30% kickoff, 40% at staging, 30% at launch). T&M engagements are billed monthly. We accept bank transfers, Wise, and major card payments; invoices are issued in USD, AED, EUR, or GBP.

Question 20

Do I own the source code and design files?

Accepted Answer

Yes. Once invoices are settled you receive full ownership and IP rights to all code, design files, and content created for your project, along with repository access and documentation.

Question 21

What technologies and frameworks do you work with?

Accepted Answer

Frontend: React, Next.js, Vue, Nuxt, TypeScript, Tailwind. Backend: Node.js, NestJS, PHP (Drupal, Laravel, Symfony), Python (Django, FastAPI), .NET. Mobile: React Native, Flutter, Swift, Kotlin. Data: PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch. Cloud: AWS, Azure, GCP, Cloudflare. AI: OpenAI, Anthropic, LangChain, vector databases, N8N.

Question 22

Why do you recommend Drupal for content-heavy platforms?

Accepted Answer

Drupal offers enterprise-grade content modelling, multilingual support, fine-grained permissions, robust API-first delivery, and a security team behind it. For governments, universities, publishers, and any content-heavy organisation, it is one of the most reliable open-source CMS choices available.

Question 23

Can you migrate us from another CMS or framework?

Accepted Answer

Yes. We regularly migrate from WordPress, Joomla, Sitecore, AEM, custom PHP, or older Drupal versions to modern Drupal 10/11, headless Next.js, or other modern stacks — preserving SEO, redirects, content, and historical data.

Question 24

How do you handle AI and automation responsibly?

Accepted Answer

We treat AI as a tool, not a replacement. We design prompts, guardrails, and fallback paths; keep humans in the loop for sensitive decisions; isolate customer data; respect provider data-retention policies; and benchmark accuracy before going live.

Question 25

Do you build with accessibility (WCAG) and performance in mind?

Accepted Answer

Yes. We target WCAG 2.1 AA accessibility, semantic HTML, keyboard support, and screen-reader testing. On performance, we optimise for Core Web Vitals (LCP, INP, CLS), use image CDNs, code-splitting, and server-side rendering where it improves real-user metrics.

Question 26

How do you ensure the security of the products you build?

Accepted Answer

Security is embedded throughout the SDLC: OWASP Top 10 reviews, dependency scanning (Dependabot / Snyk), least-privilege access, secrets in vaults (not in code), HTTPS everywhere, hardened CMS configurations, code reviews, and pre-release vulnerability assessments.

Question 27

Do you support GDPR, HIPAA, PCI-DSS, or similar compliance?

Accepted Answer

Yes. We have implemented systems aligned with GDPR (consent, data portability, right-to-erasure), HIPAA (PHI handling, audit logs), and PCI-DSS scoping for payments. We work alongside your legal/compliance team and document the technical controls applied.

Question 28

Where will my data and code be hosted?

Accepted Answer

Wherever your compliance posture requires — AWS, Azure, GCP, or sovereign / regional clouds in the UAE, EU, UK, US, or Asia. Code is hosted in your own GitHub / GitLab / Bitbucket org by default; we never lock you into our infrastructure.

Question 29

What about backups and disaster recovery?

Accepted Answer

Every production environment we build includes automated daily backups, periodic restore tests, point-in-time recovery for databases, and documented RTO / RPO targets so you know exactly how fast we can recover from any incident.

Question 30

How do you protect our intellectual property?

Accepted Answer

Mutual NDAs, scoped repository access, signed contractor agreements covering IP assignment and confidentiality, and audit logs on shared systems. Sensitive credentials are never stored in plaintext or shared over insecure channels.

Question 31

Do you offer ongoing support after launch?

Accepted Answer

Yes. We offer monthly support retainers covering monitoring, uptime, security patches, dependency upgrades, performance tuning, small enhancements, and bug fixes — with defined SLAs and a transparent ticket workflow.

Question 32

What are your support response times (SLAs)?

Accepted Answer

Standard SLAs: Critical (production down) — 1 hour response, 4-hour mitigation; High — 4-hour response, same-business-day fix; Medium — next business day; Low — within the current sprint. Custom SLAs (including 24/7) are available for enterprise plans.

Question 33

Will you train our team to manage the product internally?

Accepted Answer

Absolutely. We deliver structured handover sessions, recorded walk-throughs, admin guides, content-editor manuals, and developer documentation. If you prefer a hybrid model, our team can stay on as a backup to your in-house engineers.

Question 34

Can you take over a project built by another agency?

Accepted Answer

Yes. We perform a code, infrastructure, and security audit, document findings, prioritise risks, and either stabilise the existing system or plan a phased modernisation — whichever serves your business best.

Question 35

What happens if we want to part ways later?

Accepted Answer

No lock-in. We hand over all code, credentials, infrastructure ownership, and documentation. We will even pair with your new team during the transition so nothing breaks.

Question 36

Who will I be working with day to day?

Accepted Answer

You will have a dedicated Project Manager as your single point of contact, plus direct access to the lead engineers and designers on your project. Larger projects also include a Tech Lead and QA Lead.

Question 37

What tools do you use for collaboration?

Accepted Answer

Slack or Microsoft Teams for chat, Jira / ClickUp / Linear for project tracking, Figma for design, GitHub / GitLab for code, Loom for async demos, and Google Meet / Zoom for live reviews. We adapt to your existing stack when needed.

Question 38

How often will we have meetings and updates?

Accepted Answer

Daily async stand-ups in Slack, a weekly written status report, sprint demos every 1–2 weeks, and monthly steering reviews on larger programs. You can request more or fewer touchpoints — we follow your rhythm.

Question 39

Can we hire dedicated developers from your team?

Accepted Answer

Yes. Our staff augmentation model lets you hire vetted full-time or part-time engineers, designers, or DevOps specialists who work as an extension of your team — billed monthly, with the flexibility to scale up or down.

Question 40

Do you sub-contract or work fully in-house?

Accepted Answer

Our core delivery is fully in-house. For very specialised needs (for example, a niche compliance audit) we may bring in a vetted partner — always with your approval and under the same NDA.

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